practices for the website you are currently visiting.
Throughout the policy, we refer to information that can identify
you as a specific individual, such as your name, phone number,
email address, Social Security number or credit card number
as "personal information." Further, personal information
includes any information involving your health or medical
- We do not sell trade or give away your personal information
- We do not disclose personal information to third parties,
unless one of the following limited exceptions applies.
Health Insurance Company. We disclose personal information
directly to your chosen health insurance company to process
your application. Additionally, your personal information
may be used by your chosen health insurance company to bill
you if your application is approved.
Service Providers. We may disclose personal information
to other companies that help us process or service your
health insurance application or correspond with you. For
example, eHealthSystems provides us with web application
services. In connection with these web application services,
your personal information will be stored on eHealthSystems'
databases. Please be assured that eHealthSystems is not
allowed to use your personal information for their own purposes
and is contractually obligated to maintain strict confidentiality.
Legal Obligations. We may disclose or report personal information
when we believe, in good faith, that the disclosure is required
or permitted under law, for example, to cooperate with regulators
or law enforcement authorities or to resolve consumer disputes.
Outside of these exceptions, we will not share your personal
information with third parties.
- We collect personal information in the normal course
of business in order to process your health insurance application
and to serve you better.
Creating an account. We begin collecting personal information
from you after you create your account by entering your
email address and choosing your password. Under our current
process, you must create an account before starting an application
for an individual or family plan.
Providing you with a quote or processing your application.
We may use your personal information to get in touch with
you when necessary to process your application or to provide
you with a quote.
- We gather anonymous information about you for our internal
purposes, and we may share this anonymous information with
Anonymous information is any information that does not personally
identify you, including aggregate demographic information
such as the number of visitors to our website from a particular
We may use "Cookies," "Internet Protocol"
addresses or other numeric codes to gather anonymous information.
For a more detailed discussion on cookies, please see below.
- We protect the confidentiality and security of your
We maintain physical, electronic and procedural safeguards
to protect your personal information. For a more detailed
discussion of the electronic safeguards on our website,
please see below.
- We continue to evaluate our efforts to protect your
personal information and make every effort to keep your
personal information accurate and up to date.
If you want to correct or update your contact information,
you may contact us by email at firstname.lastname@example.org
or by mail at Customer Service, Health1One 14405 Walters
Suite 350 Houston, TX 77014.
- We will provide notice of changes in our information
If we are going to use your personal information in a manner
different from that stated at the time of collection, we
will notify you via email. You will have a choice as to
whether or not we use your personal information in this
different manner. In addition, if we make any material changes
to our information privacy practices that do not affect
the personal information already stored in our database,
we will post a prominent notice in the privacy portion of
our website notifying users of the change.
- We are available to answer any questions you may have
"Cookies" are small files that are stored by your
web browser to help a particular system recognize you and
to make your online experience more convenient. For example,
we may use a cookie to store your account information between
sessions and to maintain information about the quotes you've
requested during your session. Additionally, we may use data
from cookies for a variety of internal purposes, such as studying
how users navigate our website. We do not collect any personal
information from cookies. Further, no other information we
collect from cookies can be linked back to your personal information.
Most browsers automatically accept cookies, but if you prefer,
you can still use most of the features on our website, including
obtaining quotes and applying for an insurance policy.
Browsers and Internet Security
Any time you enter or provide personal information in our
website, we encrypt it using Secure Socket Layer ("SSL")
technology. SSL protects information as it crosses the Internet.
To support this technology, you need an SSL-capable browser.
Health1One recommends using a strong encryption, 128-bit browser
such as Microsoft's Internet Explorer 4.01 or higher or Netscape
Navigator 4.06 or higher. These browsers will activate SSL
automatically whenever you begin shopping for a health plan
on our website and when you return to our website to complete
You can tell if you are visiting a secure area within a website
by looking at the symbol on the bottom of your browser screen.
If you are using Internet Explorer or Netscape Navigator,
you will see either a lock or a key. When the padlock is in
the locked position, your session connection is taking place
via a secure server.
If you need a strong encryption browser, you can go to the
Microsoft website or the Netscape website to download the
latest Internet Explorer or Navigator browser. We do not recommend
the use of beta browser versions.
Your Password and Other Security Issues
The password you enter when you begin an application on our
website is your private entry key into your application. You
should never share it with anyone.
Your password must be between 6-20 digits and/or letters long.
If you forget your password, we can send your password through
email (provided that you gave us your email address as your
user ID when you created an account on our website).
Security Risk of Using Non-Approved Automated Software
For security reasons to guard the safety of your data, access
to this website is limited to SSL-capable browsers such as
Microsoft's Internet Explorer 4.01 or higher or Netscape Navigator
4.06 or higher. Under no circumstance should you use any software,
program, application or any other device to access or log-in
to the Health1One website, or to automate the process of obtaining,
downloading, transferring or transmitting any content to or
from our computer systems, website or proprietary software.
Links to Other Websites
Our website contains links to other websites. Please note
that when you click on one of these links you are "clicking"
to another website. Health1One is not responsible for the
information privacy practices or the content of such websites.
We encourage you to read the privacy policies of these linked
websites as their information privacy practices may differ
Last updated: October 15, 2002